did someone say candy? yes. sugar is the word of the day. you have previously discovered my passion for candy, so imagine the sheer agony i experienced when i opened a good & plenty package and the pink and white nuggets did not slide into my outstretched hand. lacking anything resembling patience, i hastily clawed open the package and found a solidified mass of plenty. no good. i hung my head in despair.
chin up lassie! there is more candy in the cupboard. no self-respecting candy junkie buys a single box of candy. run run, go grab the sweetarts. yeeeeeeee! almost to the sugar rush. but wait. what's this? speckled and mushy discs? these are not sweetarts. i pour out more candy. same spots. same mush. have the candy gods forsaken me? am i no longer deserving?
at this point, my gloom has turned to indignation. immediately i accessed the websites listed on the candy boxes and hurled my complaints into cyberspace. within 24 hours hershey replied with an apology for my negative good & plenty experience and a promise to send a reimbursement. no word from nestle. but good things come to those who wait. 48 hours after i began my squawking, i received the following message from willy wonka (all names have been changed to protect the innocent):
holy cow! i can't decide if this is overkill or good-ole-fashioned incredible customer care. probably both. regardless, apparently our kitchen is not overly humid, because the little discs of packed sugar, while still speckled, have resumed their proper hardness. how do i know? i am eating them. i dont know what malic acid is, and while it sounds lethal, the wonka lady said it poses no health risk, so i figured that flinging the little sweets into the garbage would be a waste.
chin up lassie! there is more candy in the cupboard. no self-respecting candy junkie buys a single box of candy. run run, go grab the sweetarts. yeeeeeeee! almost to the sugar rush. but wait. what's this? speckled and mushy discs? these are not sweetarts. i pour out more candy. same spots. same mush. have the candy gods forsaken me? am i no longer deserving?
at this point, my gloom has turned to indignation. immediately i accessed the websites listed on the candy boxes and hurled my complaints into cyberspace. within 24 hours hershey replied with an apology for my negative good & plenty experience and a promise to send a reimbursement. no word from nestle. but good things come to those who wait. 48 hours after i began my squawking, i received the following message from willy wonka (all names have been changed to protect the innocent):Dear Pickel,
Thank you for contacting Wonka® SweeTARTS® Candy.
From what you are describing it appears to be malic acid spots. Malic acid is an ingredient which provides the tart flavor in the candy. Light or dark spots can occur when the color on the outside of the candy migrates toward or away from a granule of malic acid on the surface. You may also see a tiny cavity or indentation. This can be caused by storage in humid conditions. Although this appears unappetizing, it does not pose a health risk.
I would like to assure you that your experience has been reported to our Quality Assurance Personnel and I will be mailing full value coupons to the address that you provided. Please allow 7 to 10 business days for delivery.
It is also helpful to our Quality Assurance Personnel if you are able to provide the net weight in oz. of the package that you purchased and the name of the store where you purchased the product. Please email this information back to me at your convenience along with the reference number at the end of this email.
We appreciate the opportunity to explain this to you and hope you will visit our website often for the latest information on our products and promotions.
Sincerely,
Wonka Lady
Consumer Response Representative
holy cow! i can't decide if this is overkill or good-ole-fashioned incredible customer care. probably both. regardless, apparently our kitchen is not overly humid, because the little discs of packed sugar, while still speckled, have resumed their proper hardness. how do i know? i am eating them. i dont know what malic acid is, and while it sounds lethal, the wonka lady said it poses no health risk, so i figured that flinging the little sweets into the garbage would be a waste.
No comments:
Post a Comment